Delivering for Customers – in recognition of the ‘Every Customer Counts’ customer service programme, designed and developed as part of a strategic review of the changing regulatory landscape and evolving customer care requirements during utility street works•
Project of the Year – in recognition of collaboration between Wales & West Utilities (WWU), Morrison Utility Services and Steve Vick for the ‘Live’ live mains insertion (LMI) on Wickwar Road, Bristol. The project involved a record breaking insertion for large diameter PE pipe and was the first time the ‘Live’ LMI technique has ever been used by a Gas Distribution Network worldwide, delivering significant benefits to WWU and its customers•
Innovation Excellence – presented to Morrison Utility Services, Yorkshire Water and Elgin for the development and roll-out of the Works Planning Module, an integrated desktop risk assessment tool that brings together a multitude of relevant datasets for integrated street works planning in order to improve efficiency and reduce cost.
The awards were presented at a reception hosted by Street Works UK on 27 November in Welford Road Stadium, Leicester.
Morrison Utility Services Managing Director – Utilities, Trevor M. Hoyle, commented: “These awards celebrate achievement, innovation and collaboration in street works, with a particular focus on driving more effective street works with consumers and road users in mind. We are delighted to have received this recognition from Street Works UK which highlights our groundbreaking approach in key areas of our operations such as customer service, innovation and safe, collaborative working.”
Street Works UK is the UK’s only cross-sector trade association representing gas, electricity, water, sewerage and telecommunications utility companies, their contractor partners and affiliate companies that provide goods, materials, equipment and services that support Street Works UK’s Vision for Street Works.