Morrison Data Services, a part of M Group Services, has secured a four-year contract extension to provide nationwide automated and visual meter reading, and meter data management services on behalf of Edinburgh based water retailer, Business Stream.
Beginning in April 2021, the contract includes the option to extend for an additional two years. The services delivered by Morrison Data Services will represent over 60 per cent of the Business Stream customer portfolio, equating to almost 400,000 customer visits each year.
The award extends the scope of Morrison Data Services’ existing contract with Business Stream, with meter reading services across its large scale, non-domestic customer portfolio in the Southern Water region now included.
Douglas McLaren, Chief Operating Officer, Business Stream, comments: “We’re delighted to be continuing our partnership with Morrison Data Services. The provision of automated and visual meter reading services is an essential part of our service, helping to ensure our customers receive accurate bills, based on the water they actually use. We’re looking forward to working with the team to ensure we can continue to enhance our meter reading capabilities, delivering direct benefits to our customers”.
Matthew Hardcastle, Data Collection Director, Morrison Data Services, commented: “We are delighted to secure this contract extension with Business Stream, one of the largest retailers operating in the UK non-household water deregulated market. Our expertise in meter reading and meter data management services means we are the provider of choice to deliver high quality readings and services for Business Stream customers and this contract award cements our longstanding relationship as one of its largest and most trusted service providers.”