Morrison Data Services Five-Year Meter Reading and Back Office Support Services Agreement with Southern Water

Morrison Data Services, the UK’s leading utility data services provider to the energy and water

market, and a part of M Group Services, has secured a five-year contract to deliver meter reading,

front and back-office support services during the AMP7 regulatory period (2020-2025) on behalf of

Southern Water. The contract is valued at £14.5m and includes the option to extend by a further

three years into the AMP8 regulatory period.

Under the terms of the agreement, Morrison Data Services will provide both automated (drive/walk

by) and visual meter reading and data collection services, carrying out two million visits each year.

In addition, Morrison Data Services teams will provide front and back office services to manage

customer enquiries, appointments, scheduling and exceptions processing of up to 500,000 items

each year. There is also an option to provide further field services to Southern Water including

meter exchanges each year.

Simon Best, Managing Director of the M Group Services Energy Retail Division, commented:

“Morrison Data Services was one of six suppliers to bid for this contract and we are delighted to

have been chosen by Southern Water to deliver all three Lots through a single combined meter

reading and back office support contract. Our expertise in field data collection, meter reading and

meter inspections is core to our service offering and we will use our experience and strength in

these areas, teamed with strong logistical planning and our unique data intelligence capability to

ensure we return high quality outputs and deliver a first class end experience for Southern Water


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